Return Policy

Lumivo Decor Return, Refund, and Exchange Policy

Business Address:
Lumivo Decor, Oude Boekeloseweg 33L, 7553DS Hengelo, Netherlands

Contact:
Email: support@lumivodecor.com
Phone: +1 213-579-2138

Business Hours:
Monday - Friday, 9 AM - 6 PM (EST)

Policy Overview:
At Lumivo Decor, we want you to love your purchase. If you’re unsatisfied, you may return, exchange, or request a refund within 30 days of delivery. Below are the details:

Eligibility:

  • Timeframe: Returns/exchanges must be initiated within 30 days of delivery.
  • Condition: Items must be unused, in their original packaging, with all parts/accessories included.
  • Non-Returnable Items:
    • Custom/personalized products
    • Clearance or sale items
    • Items damaged due to misuse

How to Initiate a Return/Exchange:

  1. Email support@lumivodecor.com within 30 days of delivery.
  2. Include:
    • Order number
    • Item(s) to return/exchange
    • Reason for return
  3. For damaged/defective items, attach photos of the issue for faster resolution.

Refund Process:

  • Refunds are processed to the original payment method within 5-7 business days after we receive and inspect your return.
  • Credit card refunds may take up to one billing cycle to appear on your statement (depending on your bank).

Damaged/Defective Items:

  • Contact us within 48 hours of delivery with photos. We will:
    • Send a free replacement (if available).
    • Issue a full refund if no replacement exists.

Lost or Stolen Packages:

  • Lumivo Decor is not responsible for packages marked “delivered” by the carrier.
  • We’ll provide tracking details to help you resolve issues with the shipping carrier.

Return Shipping:

  • Free Returns: We cover shipping costs for items that are damaged, defective, or sent incorrectly due to our error.
  • Customer-Paid Returns: For all other returns, you are responsible for return shipping costs.
  • Tip: Use a trackable shipping method to ensure we receive your return.

State-Specific Rights (U.S. Customers):
Residents of certain states (e.g., California, Connecticut) may have additional rights under local laws.

Policy Accessibility:
This policy is permanently available in our website footer and checkout pages.
For questions, contact us via email or phone.